Seven consents, each with its own dates and its own source.
Every contact carries seven separate consents. Each one records whether they opted in, the date consent was given, the date it was withdrawn, and a free text Consent confirmed by field. Sends read those fields before anything goes out. Know one thing up front: a contact created from a Property24 or Private Property enquiry arrives with five of the seven already set to Opted in, and Consent confirmed by holds the portal name rather than a person.
Open a contact and pick the POPIA tab. Seven consents are listed, from WhatsApp, phone, SMS and email through to Hold & process data, property alerts and marketing.
Tap a consent to open its drawer. Tick Communication preference, set Consent given, and type who confirmed it into Consent confirmed by.
Upload the signed form under POPIA Proof of Consent form so the paperwork sits on the contact record rather than in somebody's mailbox.
New listing alerts check email, Hold & process data, and property alerts consent before every send. An unsubscribe stamps the withdrawal date and drops the contact from future audiences.
WhatsApp, phone, SMS, email, Hold & process data, property alerts and marketing are seven separate consents, so alerts consent is never treated as marketing consent. They are stored separately but they are not always obtained separately: the portal lead ingest sets WhatsApp, phone, SMS, email and Hold & process data to Opted in in one step. Property alerts and marketing are never set that way, so somebody has to tick those.
Each consent stores Communication preference, Consent given, Consent removed and Consent confirmed by, and edits you save in the CRM write a change entry with the old value, the new value and who made it.
A new listing alert only reaches contacts opted in for email, Hold & process data, and property alerts. An unsubscribe click stamps the withdrawal date and removes them from the newsletter audience.
Set Consent removed on that consent, or let the contact click unsubscribe, which stamps the withdrawal date on both alerts and marketing. New listing alerts check email, Hold & process data, and property alerts consent before every send, and the newsletter audience excludes anyone carrying a marketing withdrawal timestamp.
Not as something the product issues on its own. Clause 7.4 of the Terms of Service says plainly that RealtyPA is not the responsible party for the data you hold here and that you remain the responsible party. POPIA expects a separate written agreement between a responsible party and its operator, so ask us for one directly before you file your compliance paperwork.
Delete contact on the contact's Overview tab marks the record deleted and takes it out of your lists. There is no one-click data subject export or hard erase in the product today, so a full POPIA erasure request needs to be handled with us directly.
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